Great Wall Golf & Country Club Case Study Example | Topics and Well Written Essays - 1250 words

Great Wall Golf & Country Club - Case Study Example The goal of Great Wall Golf & Country Club was not only to maintain its status but to be the best in Asia. From the case, we find that majority of senior managers were of Chinese origin who were recruited from the hospitality industry of Singapore and Hong Kong. When the Chinese market was at it’s over saturation level, the employees from the Mainland China were needed to take up the sport in order to continue the pace of Golf Course Development. Also, in order to increase the efficiency of the operations and developing specific skills, Great Wall Golf & Country Club organized itself with the help of HRM Department. The HR Department was used as a means of change agent, administrative expert, strategic partner and the champion of the employee in order to deliver the value. Recruitment & Retention: In order to meet the growing demand of Golfing facilities in China, 2000 employees were recruited by placing ads on the newspaper. The employees were selected on the basis of their e xperience and interpersonal skills accessed during an interview by HR Department. Due to the migrant nature of the employees, staffing was considered as a challenge for many businesses. In spite of being paid high, many employees resigned from the job after 18 to 24 months either due to financial reasons or because they wanted to be with their families. The Great Wall Golf & Country Club had the ability to retain the staffs due to their long-standing relations with the members. Food & Beverage, Caddies & Membership services, Golf Club reception were the departments where the long term services would initiate towards increasing the service standards of the customer thereby enabling The Great Wall Golf & Country Club to obtain its strategic objective, i.e., provide services of high quality. Education and Training & Development: The goal of Great Wall Golf & Country Club was to give services of high quality to its 2000 employees. The successful businessmen and government officials pref erred a high quality service. Delivery of high quality service was a challenging task in China which could be achieved by educating and training the employees. In many service industries, the employees were given the same pay cheque without considering the quality of the work. Human Resource Department provided language and practical training to the employees, generating awareness regarding the service and the mission, increasing the confidence level of the employees and also paying them according to the quality of the work performed in order to enhance their performance level for delivering better services. Therefore, it can be observed that the HRM practices in Great Wall Golf & Country Club fits together strategically. The strategies not only enabled the organization to attract employees from different regions but also retain them, as provided facilities at Great Wall were considerably more attractive compared to the industrial settings. The employees, especially who were migrate d, felt more confident as their fundamental needs were taken care of by the HRM practices. 2.0. How Do the HRM Practices at Great Wall Support Great Wall’s Strategy? Great Wall’s strategy has been to be world class in terms of provided services and facilities and also to be ‘among the best in Asia’. Great Wall’s prime emphasis was related towards quality, profit as well as innovation. The other aspects

Behavior management Inventory Case Study Example | Topics and Well Written Essays - 250 words

Behavior management Inventory - Case Study Example I’m not coming and you can’t make me!† I think this is probably the best way to handle this, because there is already a conflict and it gives the student an out. They can choose to keep their ‘pride’ and continue to be defiant by going to the principal’s office, or by simply following the instructions in class. Over one-half of your class is constantly asking, â€Å"Will this be on the test? How many pages does it have to be? Can I use a pencil? Does neatness count? Is it due at the beginning or at the end of class?† You set up a rule forbidding such questions, but they keep coming anyway. This situation should eventually stop the questions, hopefully, because the students will learn that they aren’t getting any new information by asking those kinds of questions. If a question isn’t addressed by those groundrules, it is either a good one or could be added to the groundrules. It also sets up a positive culture where the students know what is and isn’t important to me as a teacher. Micky hasn’t done his homework in over six weeks. He always has an excuse such as he lost it, he left it at home, or his baby sister ripped it up. He has a difficult time reading and comprehending and seldom participates in class. You have discussed the matter with Micky and have met with Micky and his mother who works second shift. Still the homework is never done. Obviously in this situation Micky is having trouble with the school work, and his family can be of little help. But he also has to understand that the classroom community has expectations, and doing homework is one of them. By eventually putting him in detention for missing so many homeworks it at least gives him time where he has no excuse and forces him to do some, so I can see where he is and where he needs more